LM
Lesego M
1 reviews | Active since Jul 2016
13 Jul 2016, 12:30
Bad Services
<p>I ordered a dagwood meal fo delivery and i specified that I do not want a relish. When it was delivered i discovered that the Relish was included, then I went to the restaurant for them to rectify the order. When I arrived at the shop it was 13:10 , the front lady asked the kitchen staff to change my order, I had to wait for more than 20 mnutes because when I left there it was 13:45. I do not buy at Sammy Marks because i once experienced the bad service that I experienced today , I called the number of the Wimpy Hallmark building and only to find out that they had diverted the calls to Sammy Marks. I suggest that they should treat customers good.</p>
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Wimpy's replyOfficial
15 Jul 2016, 07:57Thank you very much for taking the time to report your experience with our Sammy Marks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply15 Jul 2016, 07:57
Official
Thank you very much for taking the time to report your experience with our Sammy Marks branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,