Bad Service at Wimpy Queensmead mall, Durban, South Africa

<p>Can a manager or the franchise owner of the above mentioned wimpy remind his/her employees (Cashiers and Waiteresses) the importance of excellent customer service. Even if a customer is regular, doesnt mean that that customer is now a friend whom you can just service in anyhow and talk in anyway. its all good and well to greet with smile, thats the parcel of good customer service.</p> <p> </p> <p>It has been happening for months now and I have been noticing. I do not care about their smile and greetings. I am not there those, but I expect a good service to say the least.</p> <p>If the order delays, at least once after 15min, need to be made ware. I do not expect to wait 30+ minutes not knowing why is the delay.</p> <p>It has happened at least twice that I can remember, when I am standing on the till waiting to pay, employees are going on and on talking about their private life, I would understand if there was another customer in front of me being serviced. If its just me there, waiting for more than 3min just to pay. I do not think a restuarent like wimpy deserve to have such a kind of employees.</p> <p>As I said being a regular does not mean friendship, where one can just talk anyhow. One employee told the one who was serving me that a customer is waiting for speed point, the response was "he must go pay at front", when I went there, had to wait about 3min while they went on, on private conversations.</p> <p> </p> <p>I understand everyone is trying to make the means of life. Respect the business. If you feel you better than the position you are at, then vacate it. leave it for people who will love to serve in it with dedication and smile.</p> <p>Wimpy is a brand, and cannot be tarnished by people who are even less business minded.</p> <p> </p> <p>Regards,</p> <p>Phila</p> <p> ********** 554</p> <p> </p> <p> </p> <p> </p>