1 reviews | Active since Mar 2018
Bad service at Wimpy Grand West
After being seated, we were given our menus and the waitress left as per normal while we decided on what we wanted. We then proceeded to wait 30 minutes for someone to notice us and take our order. During that time we tried to flag down a waitress and were just ignored and rushed passed.
After we were FINALLY attended to, we were told in a very unfriendly manner that the place was busy (even though it was barely half full at the time).
This sort of service is completely unacceptable and if we were told when we sat down that there would be a wait, we would have been more then happy and understanding. However, this was not the case and it left us completed dissatisfied with the service.
Next time we are looking for a place to go, we will probably over look Wimpy because of this horrific service.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***