TJvds
Theunis Johannes van der schyf
1 reviews | Active since Jul 2011
17 Jul 2015, 10:34
Bad service and poor hygiene
On Saturday 11 July my wife and I went to the Wimpy at the Grove Shopping complex in Nelspruit. After waiting for more than 10 minutes with no service,I had to go to the till point and request for someone to assist us. <br> We ordered our drinks and the waiter left without handing the menu to us. I had to go and ask for a menu. We ordered burgers which were very nice but to my dismay I found a human hair in my chips. Needless to say I was very disgusted with the food and service. I have sent a written complaint to their head office but still waiting for response.<br>
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
20 Jul 2015, 09:16Hello skyfieskyf,
Thank you very much for taking the time to report your experience with our Nelspruit the grove branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Nelspruit the grove branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply20 Jul 2015, 09:16
Official
Hello skyfieskyf,
Thank you very much for taking the time to report your experience with our Nelspruit the grove branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Nelspruit the grove branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care