1 reviews | Active since Dec 2016

05 Dec 2016, 11:04

Bad service and hygiene

<p>On thursday 1 December I went to Wimpy President Hyper krugersdorp for lunch, I've order while waiting for somebody else, I got my order and my friend ordered as well, his order was never delivered and we had to ask for it, although only a plate of chips for his child. i though nothing of it as it was issolated and my first slow service at this Wimpy. On Sunday morning our bike club stop (8 People only)there for our anual post Poison rally breakfast, we ordered all our drinks and meals and waited, after almost half an hour no drinks, no waiter nothing, I went to enquire and asked for the manager, he was arrogant and I've asked him if he can get a dictionarary to check the meaning and spelling of service, as it does not exist in this store at all, Heavely P-off waiter brought our drinks, all the Coke from the fountain was flat, now I have to go and complaint again, he brought new drinks himself, the food arrived in a few minutes, two of the forks was dirty, i did not even go and complaint, just finsh and go was in my head. while sitting there you must observe his interaction with black customers, that was service excelence, but we as whites are ignored, if the tables was turned it would have been racisism, but we all know that no racisist black on white action are known in SA. We regret but while a manager of that are employed in Wimpy we will take our business elsewhere, some places still value all costomers as equal and give great and equal service to all. Luckely while I was ranting two families saw it and turned around at the door to avoid same service excelence, one mentioned that the Key West Wimpy or Dros is better thatn this Wimpy.</p>

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Replies (2)
Wimpy
Wimpy's reply05 Dec 2016, 13:27
Official

Thank you very much for taking the time to report your experience with our (President Hyper) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team

's update06 Dec 2016, 07:29
Reviewer Update

I would like to get get the outcome of the issue 224584, will it be ever worthwile to return to this Wimpy?