1 reviews | Active since Nov 2015
BAD SERVICE AND FOOD INCONSISTENT AS PER ADVERT
When we arrived at Wimpy, we had to find our own seats. They just said we must walk through and some of the tables were even dirty. After 10 minutes I called the manager, Christo, to ask whether we can have some service and place our order. The waitress that came to serve us, did not talk to us at all. Not sure if she was tired. she just asked what we want, wrote it down and left. Not explaining anything of current specials or anything. I ordered for my daughter from the Children's menu the 150g Ribs and chips. On the menu, it shows 4 rib/bones but when we received her plate, it was 3 small rib/bones. When I asked the waiter she took the plate and I thought she will correct it. but then Christo came along and said that they got orders from Head Office or their manager that they need to give 3 rib/bones and not 4 anymore. I also mentioned to him, that the ribs looks far below the 150g and whether we are able to weigh it. he said it would be impossible to weigh it, as the measurements are according to raw products. I still insisted to weigh it, because I will be aware of the variance between the raw product and the cooked product. And he refused. SERVICE WAS BAD!!!
Thank you very much for taking the time to report your experience with our LANGEBAAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our LANGEBAAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
