WM
Wayne M
1 reviews | Active since Aug 2013
21 Mar 2016, 12:58
bad service and bad attitude
We purchased 3 meals, not the specials, and 3 bottomless coffees. 2 adults ate 2 meals and 1 adult shared a meal with children. we did not receive 1 refill coffee as they said the children ate the meals. What utter nonesense. Who cares who ate the meals. the order was 3 meals and 3 coffees.<br> <br> They spoilt my whole morning and made me rethink my patronage towards Wimpy.<br> <br> Your client satisfaction sucks.<br> <br> The manager stipulated term and conditions. say what? where was this explained to me? <br> <br> i expect the manager to appologuse and my meal refunded or replaced.
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Wimpy's replyOfficial
23 Mar 2016, 11:25Hello Warlord0,
Thank you very much for taking the time to report your experience with our Cape Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Cape Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply23 Mar 2016, 11:25
Official
Hello Warlord0,
Thank you very much for taking the time to report your experience with our Cape Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Cape Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care