sP
sheena P
1 reviews | Active since Nov 2013
06 Apr 2015, 08:20
Bad Service
Wimpy in Vincent Park is such a disappointment compared to the Hemingways branch. Hemingways never let a customer wait longer than 2 minutes without being served. This morning I waited over 10 minutes without being served and when a waiter did eventually come, she walked past me and ignored me. Eventually I walked out of the store and left. Really bad service. Really missing the awesome service from Thando, Mfiki, Sibusiso and their awesome team.
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Wimpy's replyOfficial
07 Apr 2015, 15:07Hello SJPosthumus,
Thank you very much for taking the time to report your experience with our Vincent / Hemingways branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Vincent / Hemingways branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply07 Apr 2015, 15:07
Official
Hello SJPosthumus,
Thank you very much for taking the time to report your experience with our Vincent / Hemingways branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Vincent / Hemingways branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,