dW
darwin W
1 reviews | Active since Mar 2015
17 Mar 2015, 00:03
bad service
My fiance and I went in for lunch at our wimpy in Vincent park.we ordered our drinks that came with filthy glasses which I asked to be cleaned..than waited 45minutes for a ocean combo when all other patrons were given their foodand we were there way before they were.And when I complained to the manager the food we got was terrible with calamari way over cooked I couldn't take it any more and we got up and left..this was not the first time I experienced this kind of service at wimpy as It also happened at our beacon bay branch..and its upsetting because the outlet we have in oxford street is brilliant..but the other two has left me no choice but to rather stay away<br>
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Replies (2)
Wimpy's replyOfficial
17 Mar 2015, 08:54Hello Mr.Darwin V.Wyk,
Thank you very much for taking the time to report your experience with our East London Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our East London Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply17 Mar 2015, 08:54
Official
Hello Mr.Darwin V.Wyk,
Thank you very much for taking the time to report your experience with our East London Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our East London Vincent Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
dW
darwin W's updateReviewer Update
17 Apr 2018, 11:49I never got a phone call from Wimpy again
dW
darwin W's update17 Apr 2018, 11:49
Reviewer Update
I never got a phone call from Wimpy again