BAD SERVICE

My family had lunch at Wimpy Bluff Towers in Durban on Sunday 03/ 04/2016. All was well until I discovered a fly in my food. I called the waiter and she asked if she could replace it. I accepted because my mother who works at the Mall did not want to make a scene. A Manager came and apologised and when I asked the waiter she said that we don't have to pay for my meal but when the bill came we were charged for it. When we queried it the Manager, Rona started screaming and embarrassing us in front of other patrons. No matter how much my Dad tried to explain she was having none of it. He wanted to pay the full bill but she was screaming so much. She asked my father to leave and not come back. My mother had left before this happened and when my Dad left, with another Manager Marisca, to call my mother to confirm what the waiter said, she sent the Mall security for us. This added to our embarrassment. I expect a full public apology from Rona and she should not be working in the hospitality industry