CB
Cheryl B

1 reviews | Active since May 2013

29 Mar 2016, 09:36

Bad Service

We were at Wimpy Rynfield for the buy one get one free Double Up breakfast special on Monday, 28 March, what a joke, we asked for a waiter 3 x and were still not served. Eventually we had to go an ask the manager for service, which she was kind enough to do and come and take our orders. We ordered only two breakfasts and a plate of chips for my child, it was not a big order, after waiting an hour with an extremely hungry child at the table and our coffees were finished, we decided not to wait any longer and to get up and leave. When we went to the counter to pay, there were about 10 breakfasts including our order sitting and waiting under the warmer to be served. The manager was then very quick to offer our breakfasts to us but we were not going to then wait another hour for our then cold and rubbery eggs to be actually brought to our table. If you know it is a public holiday and you have a special on then why not make provision for it. When we were paying we heard them asking one of the staff to even go buy more bread. This service is not acceptable and I would rather in future go to Spur for a breakfast. What is the point of offering specials like this.

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Replies (1)
Wimpy
Wimpy's reply04 Apr 2016, 09:37
Official
Hello cbailey158@,

Thank you very much for taking the time to report your experience with our Rynfield Benoni branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,