1 reviews | Active since Aug 2012
bad service
On 28 feb 2015 at 06h45 I went to the wimpy at the engine 1 stop in witpoortjie , I walked in sat down and placed an order for coffee and a breakfast, I got the coffee, and waited, I was the second customer in tbe shop. Seeing that was the case I expected my food fairly quickly, so I started sending my emails, then I noticed there are people coming in plafing orders and getting the order AFTER my order, I waved to my waitress but was ignored, then another man came in and placed an order his card however didn't want to swipe so he went to the ATM withdrew money paid for his food, I got up went to the cashier to ask what is up turns out they have not even started with my order. So I started question this all I got was dirty looks, the griller kept turning around giving me dirty looks. I sent wimpy numerous emails and messages and all I got o sorry but we dont actually care about your stupid complaint, I am disgusted with the treatment I received, and to think I grew up on the brand, my money helped build the company and this is whst I get for being a loyal customer,
Thank you very much for taking the time to report your experience with our witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our witpoortjie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
