Bad service

Went into Jabulani mall wimpy for breakfast and they took long must have been about 30min only when I asked for Tshavhi did she only then tell me that the kitchen had dropped the order and it would be ready in 5 min . What was so difficult in her checking up on our order constantly.Other customers that came after us got their meals and finished before we even got ours.she even had the audacity to tell me I was not her only client that has not received their meal .seriously!!! Does this mean that is how wimpy treats it's customers?then I asked to speak to the supervisor whose name is James Ndlovu and he seemed to be clueless.eventually the order came however there was hair when I asked James what was happening he said he would go and prepare another fresh startbreakfastfor me personally then he comes back after 20 to 30 min to ask if we got the food and no I still hadn't.what happened to him preparing the meal himself.We left the restaurant without having breakfast .The service is appalling so say the least.If this is how wimpy treats it's customers then Wow truly I don't see myself coming back.