KS
Kgomotso S
1 reviews | Active since Nov 2014
21 Feb 2016, 10:40
Bad service
I went in for breakfast on Sunday 21 Feb 2016. I was greeted by Constance and she put me to table 18 where she forgot aboyt me. I waited 20 minutes thinking she'll be back so I could place an order. Nothing happened. I asked another waiter to assist me and to call my waiter. MAGDELINE helped me with no fuss and a smile and made sure I was happy but my initial waiter didn't even come to apologise or check if I was ok. <br> Your waiters need to be taught customer service in great detail.<br> <br> This is not the first time that I've experienced bad service at this particular Wimpy. Something needs to be done.
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Wimpy's replyOfficial
22 Feb 2016, 09:23Hello Winkie1,
Thank you very much for taking the time to report your experience with our Kolonnade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Kolonnade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply22 Feb 2016, 09:23
Official
Hello Winkie1,
Thank you very much for taking the time to report your experience with our Kolonnade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Kolonnade branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care