TM
Tebogo M

1 reviews | Active since Jun 2012

01 Feb 2016, 10:00

BAD SERVICE

firstly, when we got to wimpy at the door there are people to sit you down, then when you are seatted its a different story, we waited for 15min for our order to be taken, we ask for wifi login, this took another 30 min, then we complained eventually somebody came and took our order, then we waited for over 45min for our order to come to the table, i was at the door when the waiter called us, my husband convinced me to go back, the plate of their breakfast, disappointing my appetite went out the door, i wish i had left cause i did not even enjoy the food, everything was rushed and thrown to the plate.<br> bad service i have never expected or ever experienced, we called the manager but she did not even come to us, not going back there eve again.

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Replies (1)
Wimpy
Wimpy's reply03 Feb 2016, 10:31
Official
Hello Modisete,

Thank you very much for taking the time to report your experience with our Maponya mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,