JP
Justine P
1 reviews | Active since Jun 2013
03 Dec 2015, 11:12
BAD SERVICE
On 03.12.2015 I ordered food at 08h37 only to received my order 2x hours later, I continuously tried calling to find out if it was still on its way as i really did not want to accept soggy food. The spicy guacamole and chicken wrap was so badly soggy that you couldn't tell apart the paper wrapping and the wrap itself. Not even the red wrap holder could hold my wrap anymore. The wrap was so filled with tomato and guacamole with only 4 small cubes of chicken. Why call it a chicken guacamole wrap then? Very bad service, very bad presentation.
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Wimpy's replyOfficial
03 Dec 2015, 15:19Hello Justine Pillay,
Thank you very much for taking the time to report your experience with our Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply03 Dec 2015, 15:19
Official
Hello Justine Pillay,
Thank you very much for taking the time to report your experience with our Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,