1 reviews | Active since Oct 2014
Bad service
I am so disappointed about the service I received from wimpy Game city. I always take my kids there but twice I have had bad service from the same person. I know that we don't share the same religious beliefs but I am a paying customer and I was upset at the second time she made me feel so insignificant. The first time I went on a Friday long before their prayer closing time...I sat down and she came to me and said we are closing soon so its pointless ordering and so I left, she didn't even offer a take away option yet I have been there before almost the same time and a meal was prepared very fast and I was out in no time. This time my kids and I were seated in a space for 4 and I was standing waiting for a chair. another gentleman offered us another table, I saw this lady bringing a group of people who weren't even in the store, they were still waiting outside for a table, I was already inside having a menu but no chair.... anyway she came and asked me to move back to the other table that had me standing. I know that I am just 1 customer who means nothing to you but I think that you need to speak to that elderly Muslim lady about service.
Thank you very much for taking the time to report your experience with our Game city Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Game city Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Wimpy Customer Care
Best regards,
