Bad service

I recently visited the Waterfall Wimpy restaurant. The staff at tge front till were too busy to assist me. Eventual when i was helped. I made my order a takeout & proceeded with my business. Upon my return, i decided to sit in with a cold beer on. I told the lady who assisted to make my order a sit in since alcohol is served for sit in customers. When my food arrived, it was on a paper bag. I then asked for a tray, which i was told it is not allowed. How?? I don't know. I opened my food only to find the burger upside down. I waited approximately 5 minutes while i was waiting for a tray that never came before i called the manager. The manager according to me, did not enough to handle my situation, he instead just took the burger & returned it back on the tray, this time it was packaged alright. However, it came back cold. I did not enjoy my meal at all.