SG
Stephanie G
1 reviews | Active since Aug 2018
06 Aug 2018, 12:09
BAD SERVICE
To whom it may concern
I had the most horrible experience this pass weekend at Wimpy at The Bridge Greenacres.
I went there for lunch with the kids, when I walked in, there was no one at the door to welcome us, I had to walk up to the counter and I had to wait for the waiter at the front desk to finish her phone call.
When she eventually finished her call we were directed to a seat.
We were issued with our menu's and the waiter left.
She did not evens bother to ask if we need anything to drink, as I sat there with my family waiting for someone to come and attendant to us for 20 MIN.
What I found more disturbing was when another couple walked in and was given the whole welcome to wimpy and this is what we have on special today and yet no one bothered to come over to us an keep in mind we were sitting there for over 20min already with my two kids that was hungry .
I felt highly irritated when and I will never ever set foot back in wimpy and I'll make sure to spread the news of their bad service !!!!!!!!!!!!
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Wimpy's replyOfficial
20 Aug 2018, 15:52Hi Stephanie, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply20 Aug 2018, 15:52
Official
Hi Stephanie, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,