MS
Marnus S
1 reviews | Active since Oct 2015
11 Jul 2018, 19:07
Bad service
Staff not willing to help. Had to wait for service. Once I stood up to ask for assistance the manager quickly ran to say they were on their way. Asked for the bil waited 8 min. Asked for the service point waited 15 min. P.s. we were 4 clients in the resturant!!!
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Replies (1)
Wimpy's replyOfficial
12 Jul 2018, 10:22Hi Marnus
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply12 Jul 2018, 10:22
Official
Hi Marnus
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,