Bad service

My sister and I decided to visit one of your franchise yesterday (28 May) in Pretoria located at Sammy Marks to enjoy one of your promos which is a burger with a milkshake.

A lady buy the name of Precious assisted us. My problems were as follows:

1. She was very slow in bringing the food.I understand the place was busy but other people who came after us got food first. 2. When she brought food, she served us plates as if my sister and I didnt order at the same time. My plate came first and my sisters came later.

3. When I received my food (first plate) it had hair on my plate. When I showed her she used her hand to take out the hair. I asked her to take the food back and give me a new plate. She said I'm going to wait long so I might as well eat it. I said no. She took the plate and after +-2 minutes she came back with the same plate.

4. The manager was not visible which made it hard for me to report to the manager.

After such a disgusting service. I'm starting to question the standard of the food being served to customers. I trust that this matter will be resolved and that I would get a positive feedback about this issue.