1 reviews | Active since May 2018
I went to Wimpy Soweto Jabulani mall and a Lady called Thandeka told me that for me to seat and use Wimpy power I'd have to buy anything whatever it was. I advised the lady that I really din't want anything at that time. She then said to me that I'd have to leave if I don't buy anything. I told her that I am a Wimpy regular customer just not at their branch but she told me that I was brining my stubbornness at her store. I asked her to produce any code of coduct by Wimpy to what she was saying and didn’t produce anything but then said I could seat. By this time I was too disturbed to seat there and opted to leave the store. As I was going out Thandeka makes a very socuatic thank you and I returned the socastic thank you to her I then phoned the Manage James and asked him the for code and James said I should rather call other Wimpy stores and that’s how Wimpys work. This is a lie because I have been to other Wimpy stores and used power without buying anything because I can’t force myself to eat or drink anything when my body tells me not to do so. I want to know from Wimpy if this is normal Wimpy conduct
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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