1 reviews | Active since Jan 2018
Bad service
I visited Wimpy diamond Pavilion Kimberley S.A with 8 other members of our family on 2/1/2018 at 10h00 am.
Our waiter got us seated at 10h00 and only came to fetch our orders at 10h30. To add insult to injury the food only came at 11h30 once we had requested to see the Franchise Manager ( who never came to see us as he/she was probably also busy playing hide and seek).
Once the food came at 11h30 the orders were incomplete. We had our cold and incomplete meals and decided that Wimpy Diamond Pavilion is definitely not worth visiting any more.
What’s worse their kiddie jungle gym has fallen into disrepair and inspire of being regular patrons at this establishment since the opening of the mall and requesting the franchise to fix the jungle gym, my daughter and the kids of other patrons had to play in an unsafe system. WHAT A BUNCH OF LOSERS
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,