TM
Thandeka M
1 reviews | Active since Sept 2015
31 Dec 2017, 18:00
Bad service
Today went to wimpy in Queenstown (Nonesi Mall). It was 15:32 but I was told the shop is closed but trading hours 16:00. A lady by the name Andiswa informed me that the kitchen is closed already and she didn't even ask what I want. The shop close anytime if there are no customers, I was told. What is the use of having trading hours if are not going to be used?
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Wimpy's replyOfficial
11 Jan 2018, 16:36We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply11 Jan 2018, 16:36
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,