MK
MICHELLE K
1 reviews | Active since Sept 2016
25 Nov 2017, 10:17
Bad service
I cannot begin to express the service of the two wimpy stores by the Engen filling station on Bakwena N4. On both days ,24&25 Nov their service was very slow on both days had to wait for more than 30min just for food to be served mind you it wasn't even full. The food was very cold we waited another 10min for cutlery, I am really dissapointed to get such horrible service especially from where they are situated they are the only Wimpy along a route which most people travel on
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Wimpy's replyOfficial
09 Jan 2018, 15:56Thank you very much for taking the time to report your experience with our Platinum 1 Stop Engen branches. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Wimpy's reply09 Jan 2018, 15:56
Official
Thank you very much for taking the time to report your experience with our Platinum 1 Stop Engen branches. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,