CB
Cashandra B

1 reviews | Active since Jul 2015

07 Jul 2015, 00:47

BAD SERVICE

My mother and i went to wimpy parow centre. When we got there they told us the power will go out soon, before we sat down we ask well will the by able to serve us if the power goes out or bot els we will leave. They said we will still be able to serve you. 1.we order hotchoc, it came white to the table, tasting terrible. We sent it back and got sam bad hotchoc for the 2nd time, so we left it, for we dont like to complain. The as the power goes off i get my food. The waiter brings us a lamp 2 see wht we re eating. Not evan 2min later the whote old lady, manager or owner come to take it away and says the need it in kitchen for staff but we are only 2pairs of clients instore.(which has been served) 2. Colour lady, manager comes to ys saying we must leave becuz its not save for the staff to have us there while power is out. My hotchocolate not evan have way done and im still eating. All this happen in about 20/30 min. I felt so unwelcome. My probleme is dont tell me that youll serve me when i ask ahead and then treat me so bad and ask met to leave if i havend evan eaten or finished my drink yet. And i paid before receiving my food or drink. I wont ever return!!! Disgusted!!

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Replies (1)
Wimpy
Wimpy's reply07 Jul 2015, 09:05
Official
Hello Cazz555@,

Thank you very much for taking the time to report your experience with our Parow centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,