1 reviews | Active since Oct 2014
BAD SERVICE
Today 23/05/2015 We went to Wimpy Northam for a brunch. We ordered our drinks, we waited almost 20min for it. Then we eventually ordered our food. The lady did not write down the order. When we received our food we received a plate of food we did not even ordered but it was okay because we was not in the mood for a fight, and she told us she will bring the rest. So we waited. Eventualy she bringed the hamburger but the chips was very oily!!And still did I not received my food, when I asked her about it she told us she is bringing it. By the time she bringed it everybody was finished eating!! I told her that it is unacceptable and the only said o sorry. This is not acceptable!! When we went to pay, she did not deducted the money for eggs we that we did not want on one of the orders because we did not want eggs.
Thank you very much for taking the time to report your experience with our Northam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Northam branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care