Bad service

Dear Wimpy Head Office,

I am writing to formally lodge a complaint regarding the unacceptable service and serious incident that occurred at your Wimpy branch located in West Coast Mall, Herm****, on 15 October 2025.

I visited the restaurant to meet a potential client and ordered a beef burger. To avoid any confusion, I even pointed directly to the picture of the beef burger on the menu — as can be confirmed on your in-store cameras — and made it clear what I wanted. I am allergic to chicken, and my throat closes when I consume it.

However, by the third bite, I noticed my throat beginning to tighten. I immediately rushed to Clicks next door to purchase Allergex, which I had to take on the spot. When I returned to the restaurant, I informed the waitress that I had been served chicken instead of beef. Instead of apologizing, she argued with me, insisting that I had ordered chicken. I repeated that I would never order chicken because of my allergy and that the CCTV footage would clearly show me pointing to the beef burger.

She then dropped the bill on the table and walked away, without any apology or concern. When I called her back to pay, she responded rudely that I should “pay at the counter.” I asked to speak to the manager, not to avoid payment, but because I felt this serious mistake and poor treatment needed to be reported.

The manager’s attitude was shockingly unprofessional and dismissive. He took the waitress’s word over mine and refused to review the CCTV footage. He even argued that I had ordered the chicken burger — something I would never do due to my allergy. When I told him I would be escalating this matter, he sarcastically said I was “welcome to do so.”

I have always enjoyed Wimpy and often use it as a venue for business meetings, but this experience left me deeply disappointed. Not only was my health put at risk, but the lack of empathy, accountability, and basic customer service from both the waitress and the manager was unacceptable.

I would like to know what actions Wimpy Head Office intends to take regarding this matter — both to address my specific incident and to ensure that no other customer experiences such pathetic service and negligence in the future.

I look forward to your prompt response.