1 reviews | Active since Jan 2014
Bad Food, Hygiene and Service
On the 4th Dec 2017 my mom, toddler and myself went to the Wimpy in Galleria Amanzimtoti. My toddler said to me there is a hair in her chip, luckily she picked it up which we alerted the staff about and a manager advised us that it was we something stuck in the chip and will take it up with headoffice and took our details. Then we ordered the Chicken Schnitzel which when we got had used the normal mustard and not the mustard mayo as advertised on the menu, they took back but didn’t come back any better esp if you look at what is advertised in the menu. Then they wanted they charge us R55 for the kiddies combo which when I ordered I said I just want the burger and chips and the R4.90 BabyChino. Besides this, the floors were dirty and the place is untidy not even the kiddies area was done up for kids. I took pics of the second lot of food we got with the “correct mustard mayo”, really pathetic service!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***