1 reviews | Active since Jul 2016

16 Jul 2016, 07:43

BAD FOOD and BAD SERVICE

<p>Yesterday (15/07/2016) on our way back from a holiday in the Lowveld we stopped at Wimpy - Belfast One Stop for lunch. I ordered the new WIMPY SLAM Burger with Jalapeňos and Spicy guacamole.</p> <p>The waitress (Julia) asked us if all was well at which point I told her that the guacamole is off. She immediately took my plate away and returned after a while with the plate, with the same patty, but with not a trace of guacamole.</p> <p>I asked her how it was removed and she told me it was sc****d off with a fork.</p> <p>I told her that this was not possible as there are holes in the patty and you will not be able to scratch the guacamole from these holes with a fork.</p> <p>She promised to take this up with the manager; needless to say, the manager was nowhere to be found.</p> <p>As we were about to leave, Julia found the manager (Tanya) who came over, I explained what happened and she promised to take this up with the kitchen staff.</p> <p>I assume this patty was rinsed off under running water, as this is the only way the guacamole could have been removed this thoroughly.</p> <p>REALLY WIMPY, is this the standard you find acceptable?</p>

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Replies (1)
Wimpy
Wimpy's reply19 Jul 2016, 08:38
Official

Thank you very much for taking the time to report your experience with our Belfast branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care