CL
Cayleigh L

1 reviews | Active since Feb 2015

14 Dec 2017, 09:03

Bad Food

Good Morning

This morning i stopped at Wimpy Longmeadow 1 stop for a toasted sandwich on my way to work. This is the third time i have stopped there. I have now come to realize that this wimpy is disgusting regarding the food given to customers. The first time could have been a one time thing but now that it has happened on all three occasions, i feel like i need to express my disgust. I am a long time wimpy goer and a regular at my local branches. I ordered two toasted sandwiches. Cheese with extra fried onion. What i received was HUGE chunks of onion, barely fried, and the most minuscule amount of cheese dolloped in the centre. All the way around the outside of this sandwich was dry bare bread. I basically only ate two bites of the middle and threw away the dry bare bread. Taking into account your increase in prices, i just paid R32.90 for NOTHING. Second toasted sandwich was bacon and egg, soft egg. WHat i got was one piece of bacon in the centre of the sandwich with a tiny egg ontop. Again with bare dry bread all around it, i had two bites and threw away the dry bread, the egg was not soft. And yet again im paying R37.90 for that? This is NOT acceptable. I was there at 7.20am, it was quite busy yes, which i dont mind waiting, if i actually got quality food and my moneys worth.

I can only suggest you have one of your regional managers, get their friend or child to go into this branch. Order said sandwiches and give them to the regional to test the quality of the food leaving this branch, with your wimpy stamp of approval on it. Obviously if they see a big boss walk in there, then everything will be perfect just for his visit.

Please be advised that the service i received is not the problem. The chefs in the kitchen are.

Thank you.

Cayleigh

0
Replies (1)
Wimpy
Wimpy's reply30 Jan 2018, 12:05
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***

Best regards,