BAD EXPERIENCE

Since i have not yet received a responce on my email sent ********** on 27.05.18, i copy my email here to hopefully get a response.

To Whom it May Concern:

Today, 27 May 2018 at about 12h00, i took my 4 year old daughter to her choice of restaurant which was Wimpy. In this case Wimpy Zewenwacht Mall.

It was a friendly welcome and from from there it went all downhill for me and my little one but i refused to complain trying save her day.

Reasons why Wimpy is one of our favourites is for the toys, playing and the lovely kiddies meals and relaxing environment. As you may wonder why i did not complain in store, my daughter has a sensitivety to when i loose my cool, so i refused to ruin her day, hence me not complaining in store thus emailing with the following pointers.

1. There was no toys to accompany kids meals in store and my daughter told me its fine daddy its ok... im very hungry. Then the waiter told me.. and i quote "our goods come in on a wednesday". I accepted that as it could happen anywhere although i could see my daughters disappointment.

2. We proceeded to order our food. We started with coffee and a kiddies shake. My coffee was room temperature. I ordered for my daughter kiddies scrambled egg, viennas with bacon toasties. I had the promo boerie breakfast. My daughters food was absolutely DISGUSTING!!!!! The scrambled egg looked like a chopped up fried egg with dish washer water in between. Once again she told me "its fine daddy leave it i will eat my vienna". The bacon was also dry.

My boerie breakfast was also not nice. The sausage was dry and my eggs also overdone after i asked for a medium egg.

3. When i made a simple query when paying i was met with a poker face. I paid and left. Pondered about this the rest of the day. Thinking something has to be done. I refuse to do it in store because i would have lost my cool. As this would not sit right with me seeing that it was daddy and daughter day.

The reason for this email is to ask you to please upgrade the level of service and customer care as i noted the store is not full and is never full thus giving them time to prepare every meal properly, Yet they dont. Also need to teach their staff on mannerisms and communication as i found this lacking in the store.

This experience has left me so disappointed that it ruined the rest of my day as well.