Bad customer service - food was not great at all! Get new management!

I have sent x2 emails to Wimpy customer care and no one rep**** nor called me yet. On 28 December 2025 which was also my Bday "take note", my husband and I went to have breakfast at Wimpy in the Herm**** Whale Coast Mall.

The lady at the door who took us to be seated inside was very friendly. The doors of the wimpy was wide open and made it kinda unpleasant to sit and eat even though we sat inside(which we asked). There was a kind of cold and windy breeze coming inside the Wimpy. The waitress asked us what we wanted to drink. My husband gave our coffee order, he told her that I wanted a small decaf cappuccino and he wanted a large normal cappuccino. He asked her if she understands that mine must be decaf. She softly said yes. The coffee came and it was cold. At first we thought we were not gonna complain so we just drank it. I ordered a Mzanzi breakfast with extra hash browns and my husband a farmhouse breakfast. We asked that both our eggs must be medium to hard, but not runny. Both came back runny. My husband's eggs was still white-raw-runny. We sent it back. It came back fried but still runny. He ate it. The mustard bottle was very dirty, even the top inside the lid was blocked and dirty. The hash browns was as if it was refried(very oily). Both our tomatoes was soggy. My husband's chips was not properly fried and looked very bland. The one butter container did not have an edge to peel the foil lid open. The food was cold. When we were done and put our plates on top of each other, we noticed that the hash brown bowl was dirty(black marks on it). The waiter did not once come to ask if we were enjoying our meal nor did she ask if we wants anything else, perhaps more coffee. Even when we paid she didn't remind us to scan our slip for points. We are not the type of people who often complain. We are not the type of people who make scenes in a shop in front of other customers. But if we do get bad service then we would prefer to address it via telephone or email. The 28th was my birthday. It should've been a special breakfast. My husband actually wanted to go to spur that morning. But because I wanted Wimpy and after all it was my birthday, we went to the Wimpy. When we left the Wimpy, we even noticed that the Spur had more customers than the Wimpy. This made us think why. Apparently Wimpy Herm**** does not have a good name for their food and customer service. Maybe no one called in or emailed and let the manager know about their experience. But I hope through us sending this email that Wimpy at the Whale Coast Mall in Herm**** will better their food and service so that their customers can enjoy their meal and be happy with a great service. We have been to the Wimpy on the N1 recently and got excellent Wimpy food and excellent service like it should be. We even have little wimpy corner at our holiday house in Gansbaai even though we don't go to the Gansbaai Wimpy due to a bad experience there a few yrs ago. Hope this email will make a difference.