Bad Customer Service Experiance

Dear Wimpy<br> I was at your brunch in Zevenwacht Mall on Saturday for my very fist time. We were 3 Adults and 2 kids and because we always see the adverts on TV we finally decide to eat lunch at your restaurant. Upon our arrival we stood by the door waiting to be seated after some time someone walk to us and took us to a 4-seater. The person left and no one come to collect our order after seated for more than 10min. Bianca took our order 2x Wimpy Burgers, 2x Chicken Rolls, Kiddies meal , 3x Coke's , 1 x Fanta and a kiddies Cream Soda. The waiter than left. We looked around and not even our cool-drinks was brought or communication was made with us while we wait. We looked around, up/down. Staff just walking up and down no communication. Eventually after 20min Bianca come to our table with the drinks, on-top of it she did not even know what we order. An extra Milk shake was on the tray which we did not order so send it back. The cool-drinks was warm and flat. Many people started walk out and after waiting so long we also left hungry and left the drinks on the table. Even some of the tenders in the Mall I spoke to said \that's how they do it". This was not what I expected for Wimpy."""