Bad Customer Service

My parents have the grandkids over every Saturday to spend quality time with them and usually treat them to some of their favourite meals. The kids enjoy the Wimpy vegetarian burger which includes a toy. Today when my parents ordered two veg burgers, they actually received one beef burger and one veg burger which was discovered once at home. Both kids have never had beef before. Firstly, this wrong order could have taken a bad turn if one of them responded badly to the meal. Secondly, the tiny kids, who were hungry had to wait a bit for their retired grandmother to add on to the quantity they needed to consume for lunch. Kids don't really get when things go wrong but their grandparents do. My parents felt really bad and were quiet emotional about disappointing the kids. It's unacceptable for them, at this age, to have to go through this. My parents said they specifically double checked to see that it was two veg burgers. My complaint is not so much the wrong order, I mean that is really disappointing, but what's worse is that the grandparents special day with their beloved grandkids was messed up. Proper customer service is everything. There will always be a ripple effect!<br>