zM
zak M

1 reviews | Active since Jun 2012

13 Feb 2015, 11:50

Bad Customer Service

On Sunday i went to Wimpy Northgate Mall in the afternoon to meet a client. Went inside and waiter served us well.As we were chatting i realised that they were preparing to close because they were turning customers back. fair enough. What i didn't like was when they sprayed some chemical that was so choking that i coughed till i got to my car. As we were paying i asked for the manager, he was sitting next to the till operator. I asked him as to is that the way of telling customers that the restuarant is closed by choking customers with that chemical? Without apologising first ,he just said to me \ they are cleaning at the back". I stood there and said but if you are the manager you must apologise because its unprofessional of Wimpy to treat their clients like that regardless of race. I stay close to Northgate mall and my family likes Wimpy whether it be breakfast or lunch but after my experience i doubt if ill ever go to Wimpy Northgate ever again. All that i wanted was a simple apology. A new born baby or asmatic person will definately react to that chemical. """

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Replies (1)
Wimpy
Wimpy's reply16 Feb 2015, 14:16
Official
Hello masaka,

Thank you very much for taking the time to report your experience with our Northgate Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care