MM
Mmafusi M

1 reviews | Active since Aug 2016

31 Mar 2019, 13:50

Bad bad service

What a ****py service fro. Wimpy in Sun City Resort. Elizabeth literally told us she is about to knock off and needs to clean therefore she cant serve us. I mean what more important, her duties to serve as I sat there or to clean. The fact is she is still on duty and there was only one waitress serving 3 tables while the rest were cleaning. I disgusted by this that 3 of my friends decided decide to go to Nandos. I mean can you guys really afford to have someone who doesn't give a shot about clients In your team. She doesn't need this job coz me walking in here should bring joy coz I bring money. Elizabeth is needs customer service training.

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Replies (1)
Wimpy
Wimpy's reply02 Apr 2019, 15:15
Official
Hi Mmafusi
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.  

Kind Regards, 

The Wimpy Team Customer Care Line: *** 

Best regards,