4G
4U2C2 Grobler
1 reviews | Active since Mar 2009
20 Feb 2016, 11:12
BAD, BAD, BAD SERVICE / MANAGEMENT
Just has such a bad experience at this outlet! We were waiting for 45 minutes to receive our food as a result of kitchen staff not performing!!! Our waitress, Patricia and the other waiters were standing around waiting for orders to come out for ages... When we asked to see the manager, his excuse was that \two of my grilles didn't come to work\"! Excuse me: he is a Manager and supposed to MANAGE. When we eventually received our food, it was cold, tasteless and not up to standard. Wimpy, please note that this outlet needs upskilling and drastic improvement! Our payment wasn't late or our money bad - why should we settle for this poor service and bad attitude???"
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Wimpy's replyOfficial
22 Feb 2016, 08:50Hello 4u2c2,
Thank you very much for taking the time to report your experience with our Bloemfontein 1 Stop North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein 1 Stop North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply22 Feb 2016, 08:50
Official
Hello 4u2c2,
Thank you very much for taking the time to report your experience with our Bloemfontein 1 Stop North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein 1 Stop North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care