BM
Bongani M

1 reviews | Active since Dec 2015

21 Dec 2015, 23:58

Bad attitute

My wife and I went to wimpy on Sunday morning but I was very disappointed by the attitude we received from one of the<br> Waitresses. Well it started when we finally got our order and we had a problem with the portion size of calamari and I made our table waitress aware of the problem but the problem was not really resolved to our satisfaction because the are things that we asked to bebe brought to our table but instead of our table waitress to attend us she sent another waitress who had a very bad attitude I say bad attitude because she gave us wet wipes and as she was walking away she gave us a very dirty look ,then later on we were attended by another waitress which was a third different person this was really unprofessional I alerted her that I was unhappy then the first waitress came back.Lizzy and the other staff members stood at till they were gosipping and kept on looking at our table I could swear that the shop came to a stand still as they gathered in a group .we felt disrespected and inferior when we asked for a manager the waitress informed us that the manager was not available and she is in charge she then called Lizzy and she failed to give us a genuine apology.

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Replies (1)
Wimpy
Wimpy's reply24 Dec 2015, 14:29
Official
Hello bmaseko777,

Thank you very much for taking the time to report your experience with our klerksdorp city mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,