1 reviews | Active since Nov 2014
Bad Attitude and charging for a piece of lemon
Wimpy Vaal 1 stop east N3 R145.60 paid 13:35.24 We stopped there for breakfast on our way to the Drakensberg on 7 Feb 2018 about 12h30 Had a meal etc. and asked for water to take our daily vitamins. Guy asked me ice and lemon and we said yes. On paying the bill a saw a charge of R1 which they said was for the lemon with the water. When I said I was not going to pay for th lemon, they called the manager who asked me why. I told her I have never heard of paying for a piece of lemon anywhere. She said that seeing that I was not told she would not charge me but made it very clear to me that should I eat there again I WOULD pay. I asked if this was Wimpy policy and she rep**** they charge at her Wimpy. So firstly please advise if your franchisees can make their own rules. Secondly it’s not on the menu and the manger was rude. Sadly last year at the same stop the remote jammers emptied my car of laptop and 2 phones so the place seems not a good place for us.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
