SG
Siphiwe G
1 reviews | Active since Aug 2013
29 Feb 2016, 12:28
Bad Attitude
A very upsetting service with the staff, three waitresses all angry for whatever reason. Got to \WIMPY\" at 11:27 menu given to us after at least 15-20 minutes of seating, order taken after at exactly 12:01 and now I know how many pages the menu has. Most people were complaining but I'm not speaking for everyone. Service is very important and its what keeps us from coming back. After today's experience I will not come back to Wimpy Maponya. The staff needs serious training on customer service and order received 12:22. So much for having breakfast. "
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Wimpy's replyOfficial
02 Mar 2016, 11:57Hello Mtopo,
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply02 Mar 2016, 11:57
Official
Hello Mtopo,
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,