1 reviews | Active since Mar 2018
Bad attitude.
I'm a firm believer of supporting local businesses in my area, however the experience I had at Wimpy Springs Mall last week was appalling and has resulted in me going back to shop at Carnival Mall where I have experienced only good manners and helpful service for many years. I decided to take my elderly mother and grandson to Wimpy at the new Springs mall for an early supper last week. We arrived at 5pm to find the restaurant empty, their closing time is 6pm. My grandson received his food first and about five minutes later the food for my mother and I arrived. We had ordered our food with vegetables but received chips. On advising the waitress that we had asked for vegetables she insisted we ordered chips. She took my mothers food away and ignored mine. After advising her that I had also ordered vegetables she swore at me and grabbed my food off the table and walked off. The manager came to apologize for the waitresses behavior, but it was far too late. We should have walked out at this point but persevered. After paying the bill without leaving a tip we started to leave the restaurant and as we exited the restaurant some of the waitresses started to shout at us, yelling "goodbye grannies", even after we had walked some distance from the restaurant. We would often visit Springs mall and have something to eat before we shopped. Sadly through this experience we will no longer shop at the mall.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
