1 reviews | Active since Feb 2017
Awful Customer Service!
On the 1st of April I sent Wimpy and email with a photo showing them meat inside me Wimpy burger and demanding an explanation or at the very least an apology- I find that extremely disturbing!
I only received an email on the 4th (granted - public holidays, so i fully understand) asking what Branch and they would provide feedback. I let them know it was the Douglasdale one and have sent two follow up emails and no one has responded.
I get that Wimpy serves beef, but I really believe that this was snuck in and then ontop of that I get no sort of apology or even a decent reply?!?
What is this??
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***