SM
Selome M
1 reviews | Active since Mar 2017
29 May 2017, 13:52
Awe full
<p> </p> <p>I went to Wimpy Westgate Mitchell's plain Cape Town on Saturday the 27th of May 2017. What I found was my plate was on the side Dirty. Please bare in Mind I'm a regular client visiting the Franchise twice a month. What I have found thus far is the following. The glasses is in a bad state, Two months ago I found a hair in my food. The I heard the staff throwing shade at me in the Kitchen not thinking I will hear whilst sitting. The Manager has taken my name down and promised to call me back to date noting happened. </p> <p> </p> <p>It's sad to know I pay for my food and the service, I feel the Branch is getting use to it's client base and have no need to improve the quality of service.</p>
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Wimpy's replyOfficial
31 May 2017, 13:39Thank you very much for taking the time to report your experience with our Westgate mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The W impy Team.
Best regards,
Wimpy's reply31 May 2017, 13:39
Official
Thank you very much for taking the time to report your experience with our Westgate mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The W impy Team.
Best regards,