JH
Jillian H
1 reviews | Active since May 2016
30 Jun 2018, 05:21
Attitude
I ordered tea and paid. The waiter took his time to return my change as it seemed he assumed I was paying R50 for a R19 cup of tea. I stood and waited at Wimpy like a list **** and he finally brought my change....he was annoyed and gave me attitude.....not nice customer service.I will not support Wimpy Westgate again.
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Replies (1)
Wimpy's replyOfficial
11 Jul 2018, 13:50Hi Jillian
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply11 Jul 2018, 13:50
Official
Hi Jillian
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,