APPALLING SERVICE AT THE WIMPY- LONGMEADOW STOP ENGEN

To Whom it may concern,

I'm appalled at the service my partner and I received last night yet again at the Wimpy - Longmeadow 1 Stop Engen garage and this actually not the first time this has happened. The waitress that serviced us was a short, a little dark lady with short hair [ this was round about 18h05. She didn't have her name badge on so I can't even make mention of her name. She walked us to the table we chose to sit at and gave us the menu from then on disappeared and didn't hear from her or any of the waiters as a matter of fact. Eventually there was a lady dressed in black and I'm assuming she's the manager, she saw us sitting there for more than 10 minutes and I heard her tell the waiters/ waitresses to come and serve customers and still nobody came. After a few minutes there came a lady who had her partner wait at the table and she was served by a tall , slender dark gentlemen after we had been sitting there for more than 12 minutes now. My partner then called the gentlemen and he was kind enough to want to take our order even though he had mentioned that they were changing shifts and the new waiters and waitresses where coming on board. During all of this the manager was standing at the entrance of Wimpy and didn't not even assist in anyway possible. We then decided to leave because nothing was being done and even though shifts need to be changed I'm sure they could have advised us or the manager herself take the order as it seems she could not even handle her own staff. With us residing 7 minutes from this Wimpy it's convenient but because they have failed us not once or twice, three times we now having to make use of another Wimpy at Monte Casino and the service as well as the food are amazing.

The sad part is when they don't get a tip they get upset but what they forgetting is all they have to do is their JOB. I for one believe in tipping the waiters and waitresses but I will not give my money out for poor service let alone a person with an attitude.

Please can some form of training or intervention take place at this Wimpy because this is tarnishing Wimpy as a brand.

Thank you