1 reviews | Active since Nov 2009
Appalling attitude filthy food
<p>On Saturday 18-02-17 my mum & I wer delayed with doc visits & blood tests so we arrived at Chatsworth Centre at 11:15 which sadly meant we wer late for our favorite,the famous Spur Unreal breakfast. So we decided to go to Wimpy which was the worst decision ever. We ordered our drinks & meals. We wer halfway through our drinks wen our meals arrived. We both ordered the chicken & mayo croissant with lettuce. As we cut through our croissants we wer horrified to see that they served brown rusted lettuce within the croissant. Those kind of inedible leaves I throw away at home & I was certainly not going to pay for it here. What was more appalling was that wen we confronted management they told us that the heat of the chicken & mayo (which was at ambient temperature) did that to the lettuce. It was the most absurd thing I ever heard because if the heat was so bad it would have caused the mayo to be runny which wasn't the case at all. And heat wilts the lettuce, doesn't go brown & rusty. Serious training needed at this establishment. Don't lie to customers be mature & accept your mistake don't make ludacris remarks. We know the price of lettuce has increased but throw away bad leaves, your mark up on ur menu is high enough. Went downstairs to Spur & they accommodated us hassle free. While talking about my horrible Wimpy experience to someone at Spur, a patron nearby endorsed my sentiments about Wimpy.</p>
Thank you very much for taking the time to report your experience with our Chatsworth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our Chatsworth branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
