Appalling and disgusting service

This was my husband who is diabetic experience this morning at your Blue Route branch. We are WIMPY customers for over 30 years I arrived there at 09:30 exactly. Sprayed, sanitise and had my temperature taken and took up my seat at charging point as always. No one but no one asked or offered me anything. Not even the menu. Everyone next to me and around me was served and greeted with a smile, even send off with a "have a lovely day", but nothing. By now they know my order, however not even a glass of water for one whole hour. No one but no one. I am so disappointed and saddened. It is my home away from home and I am a paying customer. It is our family restaurant for many years, but today I was not treated like family. They made me feel like I must be sorry that I have a job and that they do me a favour by allowing me to work there and enjoy a meal there or have lunch with my wife there. I am really very very sad and I feel hurt. I packed up my stuff at 10:35 and went to the counter and that was the first time that a waiter actually went to my table to go wipe it. I raised my disappointment with one of the managers and suddenly everyone woke up and stared at me, even the kitchen staff. I did not make a scene because I was too embarrassed at them, to say the least. It saddens me, because I always order, have breakfast, have lunch with my wife and when I pay, I always give a reasonable tip. So sad that I was treated like a beggar who smelled bad, disrupt the staff and clients, stole and don’t pay for my meals.

I AM APPALLED AND TOTALLY DISGUSTED THAT MY HUSBAND WAS TREATED LIKE THIS. HE IS DIABETIC AND SHOULD’VE EATEN ALLREADY DURING THAT HOUR OF BEING COMPLETELY IGNORED. HOWEVER THIS SEEMS TO BE THE STANDARD IN THE WESTERN CAPE,CAPE TOWN