Answer please! Is it a restaurant or a ***gery?

I went to Wimpy yesterday in Kokstad, very hungry and craving for a professionally prepared breakfast. There were 5 people when I got there. Apparently all waiting for their orders. I placed mine and a cup of coffee was delivered in 15 minutes. It tasted very weak and they prepared another one, this was quicker than the first one. After 28 minutes of waiting I asked a staff member tagged Jozi if my food wasn't ready and he said it was on its way. Behind me was a Zulu speaking lady who looked furious. She raised her hand as well and asked this Jozi if her food was still being prepared or if they were still shopping for the ingredients. After some waiting my food came, I had lost appetite but I ate. When opening the butter, I could feel something sticky on the side and I checked, I called him to witness how dirty the butter was. I asked for a bill so I could leave the place, he brought me somebody else's bill with lemon water etc...he went back and brought another one after some minutes of waiting. By that time I stood up and headed for the door fir he just dropped the bill and left. At the till point I shouted for assistance then I paid. I requested to see their manager and the first question I asked him where they keep their butters and spreads...i told him how mine looked like and asked the waiter to bring it. It was like it was picked from a bin. I became so very nauseous in that I just left that place. A friend of mine was already with me when my order arrived. We ordered at the same time but he was at Spur and had to come to me as he had finished his. I believe he was served timeously there and that it was neat. I regret ever visiting that restaurant. Everything was just a mess. The waiting...the coffee...the butter...the bill. I took this other lady's contacts and told her I would lay a formal complaint. I need answers please. I demand answers. Something is terribly wrong with that branch, trust me.