AL
Antonie L

1 reviews | Active since Dec 2015

18 Mar 2016, 09:28

Amazing service and going the extra mile.

I want to compliment a lady by the name of Nobuntu who works at the Wimpy grill by Plet 1 Stop. Last night coming back from working in Stilbaai on my way to PE I haven't ate the whole day. All the places I went past was closed all ready and the Wimpy at the One Stop was 24 hours. I how ever am Jewish and do not eat pork. Normally they fry the bacon and burger patties on the same grill and thus I can not eat there. This was close to 12 at night. I was so hungry and I asked the lady (just to confirm) if she fries the bacon and patties on the same grill. She said yes but that she will clean the grill before doing my meat. I could see her busy in the back of the kitchen (me being a bit doubtful), and she cleaned the grill about 3 times before putting the meat on. I was so impressed by her attitude and absolute willingness to go the extra mile for me a minority (religious) customer. The food was delicious and my tummy was full. Thank you Nobuntu for going the extra mile to feed me. You are a Star. :-)

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Replies (1)
Wimpy
Wimpy's reply18 Mar 2016, 15:21
Official
Hello Antonie Lintvelt,

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Plettenberg Bay 1 Stop branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care